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inconvenience claim military move

Inconvenience Claim Military Move - This blog was published in 2021. Click here for TRANSCOM's latest information on PCSing and nuisance complaints.

You've heard this story dozens of times: A military family packs up their belongings, moves to a new location, then spends weeks waiting for a TRANSCOM to be delivered. The required delivery date (RDD) comes and goes. The air mattress is leaking, the paper plates meant to last a few days are gone, and the bills are starting to add up.

Inconvenience Claim Military Move

Inconvenience Claim Military Move

The bad news is that PCS delays can be frustrating and expensive. The good news for military families is that due to the relocation company's decisions and delays, it is now possible to file an inconvenience claim and claim for monetary compensation.

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Until this year, most of us were unfamiliar with the term "nuisance claim" and how it relates to our unfortunate moving situation. But since families are often long past RDD, it has become a very popular term.

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Since military regulations and the stories we read on Facebook pages don't always match, we went straight to the source for official information. TRANSCOM, the United States Transportation Command, manages military PCS movements within the United States and abroad. We had the opportunity to interview Rick Marsh, Director of TRANSCOM, at a recent webinar.

In short, an inconvenience claim is a payment that reimburses you for costs incurred due to delays in packing, collection or delivery. Based on this claim, you are also entitled to a daily allowance.

Frequently Asked Questions

First and foremost, remember that you must submit your nuisance claim directly to your Designated Transportation Service Provider (TSP). Of course, contact your local traffic advisory office for more information on the process. Your local transport office can help you if you encounter problems with the TSP.

Notification can be made if the TSP misses an agreed pick-up or delivery day. The dates for any refunds (which are not eligible) are calculated from the date of scheduled receipt of the shipment to the date of actual receipt and/or from the RDD to the date of actual delivery.

Of course, there are cases where a delayed shipment does not qualify for a nuisance claim, such as late claims for the following reasons:

Inconvenience Claim Military Move

Also, if you are on Temporary Accommodation Allowance (TLA) you cannot make a nuisance claim. There are other provisions. Click here to get a downloadable fact sheet from our friends at Military OneSource.

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After you apply for your TSP, the US. TRANSCOM says the TSP has "seven days to verify the nuisance claim and 30 days to pay it." Although this may not be useful in the short term, these dates are important. Also keep track of all invoices so that the invoice dates match the receivable. Do not go shopping on the day you submit your claim. Give the TSP some time to consider the request (I know you don't want to, but do it anyway).

The new regulations allow the customer (ie the service provider's member/family) to be reimbursed for each day they fail to collect and/or deliver at the scheduled time on or before the RDD. Payment includes all meals and incidentals (based on travel protection regulation per diem amounts) for the customer's respective location, 100% only. As part of the non-admission inconvenience compensation payment, the maximum amount payable to the customer is limited to seven days.

Also remember that "out-of-pocket expenses must be reasonable and directly related to alleviating hardships encountered in household formation," says TRANSCOM. Some things we can all agree on might be reasonable: one towel for each family member, one shower curtain or one sheet for each person. But a new 12-seater dining set for a family of four? No way. It won't fly.

US TRANSCOM is careful not to endorse any business, but they do provide some examples of reasonable businesses that include Walmart, Target, and of course AAFES. A little moderation and realistic expectations go a long way here. You don't need a TV to survive. You will need a shower curtain.

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For example, here's a line you may have missed: “If a TSP purchases or reimburses a customer for tangible household items, such as towels, dishes, and pans, the TSP may take action to return those items. delivery of the shipment to the customer”.

You might shake your head and say, "They'll never do that." But don't be so sure. With so many people filing nuisance claims, these companies have no other option. And technically they bought it, so it's theirs.

If these items don't add up, consider creating your own "borrow closet" and lending them to new neighbors next PCS season.

Inconvenience Claim Military Move

That's the important part, says TRANSCOM, "We recommend that service members contact the TSP before purchasing to avoid purchasing something that is not covered." Of course, this is often easier said than done. But we also know that someone somewhere tried to work the system to get a brand new bedroom set instead of an air mattress. Don't be that person.

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Did you have a great move but were afraid to tell someone? Or was yours terrible and you're ready to tell the world? Review your moving company today. Don't forget that you can inspect each part, so those who did a great job are praised and those who lifted the sofa with a forklift get feedback.

Click here to read what other military families are saying about base housing, neighborhoods, moving companies and realtors. Help us help each other by submitting your review today. Together we can really make a difference!

Leave a review of your on-base housing or off-base neighborhood to help other military families make informed decisions about where to live. important information about the personal property claim process and personal property vehicle shipments.

The SDDC-PP briefing no. 15-0109 was received following a fire on the US Roll-off Carrier Courage on June 2, 2015. In addition to other commercial cargoes, Courage also carried the personal property of members exchanging military service. duty stations this summer.

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All military personnel with HHG and POV aboard Courage have already been notified of the incident and will be further notified if their property is damaged or delayed.

ARC notified SDDC on 3 June 2015 that on 2 June 2015 a fire alarm sounded on the upper deck of Courage while the vessel was en route from Bremerhaven, Germany to Southampton, UK. The ship's crew activated the CO2 fire extinguishing system and the ship arrived safely in Southampton. After initial inspections, the ship returned to Bremerhaven, where it is currently being unloaded.

SDDC is working with contracted commercial carriers to determine the impact on delivery schedules and ensure carrier members are informed of their holdings.

Inconvenience Claim Military Move

Scott Air Force Base, Ill. The SDDC consists of active and reserve military and civilian personnel stationed around the world. SDDC fulfills its mission to provide deployment and distribution services to ensure the transportation of military cargo to all corners of the world and supports DoD contingency, exercise and humanitarian assistance missions by partnering with the individual military services and the best in commercial transportation of USA, port, air, freight and rail services.

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Media inquiries should be directed to Fred Rice and Sarah Garner, SDDC Public Affairs Headquarters; frederick.l.rice.civ@mail.mil and sarah.r.garner.civ@mail.mil; (618) 220-6284. After you receive your printed orders, log into Military OneSource and set your move. This way, the shipping agency has time to plan the move and the moving company.

If you are PCSing OCONUS (moving overseas), check your flight details, especially if you are traveling on Patriot Express. If you are traveling with pets, make sure they are booked all the way to your destination. We have seen flights being delayed and changed due to this.

Don't forget to complete the Personal Property System (DPS) Customer Satisfaction Survey. It only takes a few minutes and gives TRANSCOM important feedback about your move so it can decide which companies to forward contracts to.

If you see things you'd like to change or improve, submit your feedback now via Lost While My PCS so we can start planning for next year.

Your Pcs Is Not Complete Until You File A Claim

A quick claim is about a minor issue you notice when you unload everything. It can be up to $500 and is only for quick minimal damage. The standard DPS requirement applies to all household products

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